We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset.
1. CSAT for Chat Alone
2. CSAT for Tickets created under Webform and Email
We are having problem getting the CSAT report on all channels as the data are coming from 2 datasets.
Your feedback and help will be much appreciate in order for us to get the CSAT on all channel in 1 dataset only.
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