I am wondering why is it so hard for Zendesk engineering to create code which exports all fields to either CSV, JSON, or XML in the same way.
Why do you have to exclude some fields (like multi-line) from CSV? Its completely illogical to create these half backed tools. How is CSV export useful if it does not have all fields? Can someone explain it to me?
Why the export includes "Description" field which is multi-line, but does not include other multi-line? Where is the logic?
More over Zendesk says one thing, and your article says something else. How is this possible? I just wrote a program for CSV and I have to redo it.
I really feel that there is no common sense in engineering department.
JIRA export will export all fields. No exception. That is how proper system should work!
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