Sign up for the Knowledge in the Agent Workspace EAP

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4 Comments

  • Kasper Sørensen
    Zendesk Product Manager

    Also, if you're looking for a short demonstration of the feature, my colleague Jeremy Korman put together this great starter video!

     

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  • Lucia Johnson Seller

    Hello Kasper, I signed up for this EAP. I am already using Sunshine Events and testing the knowledge Capture App, but this seems to be an improvement that would allow you to see more easily user activity and/or link to articles right? 

    Is it required to have the Agent Workspace enabled or can we try this EAP without it?

    Thanks,

     

    0
  • Kasper Sørensen
    Zendesk Product Manager

    Hi Lucia Johnson Seller,

    I think you're right about that.

    Agent Workspace is required for this functionality.

    0
  • Lucia Johnson Seller

    Thank you for the response Kasper!

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