Submit a Request - no input fields showing

Answered

4 Comments

  • Amie B

    Hey Chris,

    Have you actually built out the ticket fields for your form? Might be best to make sure that the fields are not set to all be agent-only fields. If they are agent only fields then those fields will not appear on the form. 

    Let us know how you go. :)

    Best,

    Amie

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  • Chris Hill

    Amie - thank you so much.  We suspected we missed something simple. Long day!

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  • Dawn Griffin

    The "Submit a Request" we have shows nothing at all.  How can I fix it?

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  • Brett Bowser
    Zendesk Community Team

    Hey Dawn,

    Most likely there's some custom code in your Guide theme that is causing this issue. I would recommend testing this by previewing the default Copenhagen theme as mentioned in the following article: Previewing your help center theme

    You may want to get your developers involved to see if they can assist with this further as well.

    Keep us posted!

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