How can I use Flow Builder for my Zendesk chat?


  • John Mayfield

    Yes, can someone tell us why we cannot see the icon as described in the article?

  • Brett Bowser
    Zendesk Community Team

    Hey John and Trần,

    Can you confirm that you've enabled Agent Workspaces on your account? You'll need to enable this before you can use Flow Builder. More information on how to enable this herE: Enabling and disabling the Zendesk Agent Workspace

    I hope this helps!


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