I found this article for Flow Builder setting. https://support.zendesk.com/hc/en-us/articles/360055567354#topic_o2h_qcy_fnb
To create a new flow
- In Admin Center, click the Channels icon (), then click Flow Builder in the left column.
- Locate the brand you want to create a flow for, and click Configure.
- If needed, select a language for your flow.
- In the Flow, click Add the first step.
- In the Configuration panel, use the Select action drop-down to choose the type of step you want to begin the flow and configure the step as needed
- Add the next step by clicking the Add a step icon (), then follow the instructions in step 4, above.
- Repeat until you've added all of the required steps, then click Publish in the footer.
To start with step 1, I can not find Flow Builder icon on the lelf column.
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