Restricting Agent Signature Creation

3 Comments

  • Fabio Strasser

    Hi Ria Harris,

    if you remove this placeholder in the Signature box, the signature that the agents manage in their own profile will not be added to the Ticket anymore. 

    Not sure if I understood you correctly. 

    0
  • Ria Harris

    Hi Fabio,

    Thanks so much for your comment.
     
    I have looked under 'Agents' in settings and I do not have this option shown to me. Is this because we are using agent workspace or have I missed something?

    Many thanks
    Ria
    0
  • Fabio Strasser

    Hi Ria,

    no problem! 

    I don't know why you don't see this option. I see it even if I have the new agent workspace enabled. 

    Maybe it's because of your Support license plan or something. But Zendesk Support should be able to help you out with that. 

    0

Please sign in to leave a comment.

Powered by Zendesk