Xplore Reports

Answered

3 Comments

  • Hillary Latham
    Community Moderator

    Yes, but my answer depends on what you mean by addressed.  Do you mean assigned, solved, commented?  

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  • MONSTER

    Hey Hillary Latham

     

    Addressed here means, tickets in which internal or public note (comment) added by agent.

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  • Hillary Latham
    Community Moderator

    I would probably use the Ticket updates dataset, filter on update date = yesterday and updater role not = end-user (filter out the end user updates), set row = updater name (which is the person who made the update) and then show the comment metrics you want.  In my example, I used Tickets updated w/comment, w/public comment, and w/internal comment.  You can play around from there.

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