Currently, to get a list of articles by agent and the number of accesses (views) of those articles per monthb - we have to use the API and merge Google Analytics (# accesses) data with Ticketing data (agent names) and Guide data (article title). We don't have a dedicated programmer to continue to do this.
Will we ever be able to get this type of report in Explore?
Sam. # accesses Jan
article 1. 157
article 2. 34
This report is important b/c it allows us to track the high-value articles and point back to the author/owner to see if the article should be archived or improved/republished.
Please sign in to leave a comment.