Hi everyone.
How to set up a report in explore, in which to display: the ticket ID, the tag of the special ticket field at the first (!) Execution and the ticket flag "one-touch solved" or not?
Confused about metrics. I could only find a display of the previous values ​​of the special field, but only the first is needed.

Please, help.

• Jahn Jerenz Bronilla

  • February 26, 2021 02:14

  Have you tried adding attributes "Ticket Tags" then filter it by the tag/s of that special ticket?

• Хромченкова Анастасия

  • February 26, 2021 05:46

  Yes, I did that. But if there is more than 1 change in the ticket, then the tags are displayed in alphabetical order. And it is necessary in the historical - which of them was the first, the second, etc.

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