Agents not getting notifications

Answered

1 Comments

  • Leanne Britton
    Zendesk Customer Advocate

    Hi Jo!

    We noticed you submitted this issue in a ticket as well and see you were able to resolve your issue. Overall, it sounds like your affected agents weren't added to your Chat department(s) which explains why they were not being notified of incoming chats. Glad you were able to resolve your issue!

     

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