Trigger Auto-Assigns Tickets To Me


  • Robert Wiesemborski

    Hi Matt,

    How exactly did you create the internal note with the triggers? Are you using a target?

    If you are the one that set up the target, that could be the reason why you get assigned.

    #helpsome regards,
    Robert Wiesemborski
    Zendesk Consultant @

  • Matt Foley

    Hi Robert, I set up the Trigger, Target, and Automation.

    There doesn't seem to be a place to round-robin/randomly assign the tickets as they automatically switch from New to Open.


  • Brett Bowser
    Zendesk Community Team

    Hey Matt,

    Do you have this trigger automatically assigning a ticket to a group which you're only apart of? If you edit the trigger to auto-assign to a group based that has multiple members does that resolve the issue?

    You may want to check the events of your ticket to see if there's another trigger that's assigning it to you.

    Let me know!


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