Notify HTTP target - Tags are being posted instead of values in the target

2 Comments

  • Kharlo
    Zendesk Customer Advocate

    Hello!

    Thanks for reaching out. Looks like you would need to use ticket.ticket_field_option_title_1500001829881 instead of ticket.ticket_field_1500001829881You can get more info below:https://support.zendesk.com/hc/en-us/articles/203662116-Using-placeholders#topic_nfp_nja_vb

    Kharlo | Customer Advocate
    support@zendesk.com

    0
  • C M Murali Krishna

    Thanks Kharlo. Yeah, I did try the same and it worked. However, where I am stuck now is updating the ticket using PUT command. While passing the values for the drop down fields, it supports only tags, but not values. Do you have any suggestion on this?

    Thanks,

    Murali

    0

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