The designed integration with ZenDesk and Outlook is very limited. It is great that there is an ability to integrate the two, but it would be nice if there can be further development to expand on its feature as it only does a handful of actions at the moment.
Currently it only creates a ticket by copying the contents of the email and creating that ticket in Zendesk with the selected options of Type, Priority, or Status. It would be nice if it had the option to select the group you want to have the created assigned to and if one is utilizing a form based solution, to be able to select the form that one would like to apply with the outlook integration.
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