I have a few questions regarding guide themes in hopes the community can steer me in the right direction. We are currently using the default Copenhagen theme as our live theme and have made some changes to our handlebars files and the script.js to add customization.
1. These changes will be overwritten in our default theme if Zendesk performs updates to these files, correct? We will be adding a decent amount of customization into the theme (mostly in script.js file) and are looking for feedback for best practice to do this without losing the our customizations.
2. If we are looking to add bootstrap to our Zendesk guide instance to enhance our ticket forms (ex. bootstrap alert below) can that be done and if so where can I find resources on how to do that? Currently we are displaying different text in labels based on dropdown values in ticket forms but would like to use the nicely formatted bootstrap alerts if possible.
Please sign in to leave a comment.