Query for # of Replies in ZenDesk Explore


  • Elaine Hilario
    Zendesk Customer Advocate

    Hi Drew,

    Just wanted to clarify first. Are you referring to tickets that were handled by one agent throughout a ticket's lifetime?

    Also, can you please elaborate the phrase "no more than 1 external replies". Would totally be glad to help you out once I have more information from you. :)


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