Help Centre Chat Auto-Populate name, email fields from Redirection

5 Comments

  • Sushant Awalekar
    Community Moderator

    Hi rishabh

    You should be able to auto-populate name and email with the help of web widget API

    <script type="text/javascript">
      zE(function() {
        zE.identify({
          name: 'John Citizen',
          email: 'john@example.com'
        });
      });
    </script>


    You can find more about web widget API here


    Hope this helps!


    -sushant

    0
  • rishabh

    Hi Sushant, 

    I am redirecting users to the help center from my website, I think the API will work on my website but not help center

    0
  • Sushant Awalekar
    Community Moderator

    rishabh

    Where you have added the web widget?

    0
  • rishabh

    The chat is enabled on Help Center - company_domain.zendesk.com/hc/en-us

    0
  • Sushant Awalekar
    Community Moderator

    rishabh
    This should work if you add the above snippet in the header.hbs file

    0

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