Feature Request: Interaction/Agent Capacity Settings.
Eg, an admin should be able to set a value for each the below.
This would mean if an agent is logged into phone, chat and is handling tickets could only handle 1x Call at a time, 2 chats a time, or 1 chat and two tickets, or 1 call and 1 ticket, or 2 chats etc.
In the current environment, there is no way to stop calls coming in if the agent is on a chat or if the agent is on a chat there is no way to stop calls from dropping in.
|Live (e.g. Phone) [51-100]: Eg 75|
|Non-Live (e.g. Case) [1-100]: Eg 25|
Semi-Live (e.g. Chat) [1-100]: Eg 50
Would be great to set this as an agent level or group level.
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