Please Move Notifications off of the Play button


  • Hillary Latham
    Community Moderator

    My agents also find this slowing them down and we use the play button often.

  • Daniella Gotsi

    Hi there,

    I had posted the exact same improvement request, which I'm sharing here instead of having a new thread.

    Often there are more than one notification as well, and one does not win much by trying to close them in the meantime (since they will disappear a split of a second later). Still, it is a bit annoying.

    This notification could be displayed somewhere where it does not obscure other buttons, or disappear more quickly. 

    Thank you for considering this change. 

  • Nicole S.
    Zendesk Community Team

    One workaround here: you can use the keyboard shortcut ctrl-alt-j to move to the next ticket instead of clicking. 


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