"Kicking" an agent off of a ticket

3 Comments

  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Daniel,

    Thank you for posting on our Community. As of the moment, there is no native way to "kick" an agent off of a ticket while they are viewing it. We highly suggest that you up-vote the original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. 

    All the best

     

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  • Daniel C

    Cheeny Aban The "original post" that I mentioned isn't actually referring to this specific ask. It's a mention of this functionality but that post is talking about something else entirely.

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  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Daniel,

    Don't worry! I will be marking this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

    All the best

     

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