Is there a way to "kick" an agent off of a ticket while they are viewing it? We have a relatively large organization that currently has light agents that "sit" on a ticket so our team's agents are unable to play through a view to get to the ticket. We use Views (as recommended as a best practice) and the Play button to get through our tickets.
I'm unable to locate any documentation on the Zendesk side that allows for this ability. The closest thing I've found is this: https://support.zendesk.com/hc/en-us/community/posts/115007292347-Lock-tickets-being-worked
Heather Rommel I noticed that you mentioned (albeit 4 years ago) that you were going to do a feature request on this item - but I couldn't find this in your post history. Was this ever addressed for you?
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