Create rule from specific users

Answered

3 Comments

  • Chris Bulin
    Community Moderator

    Hi John Scrivener! You can do this. You will need to set up an email extension for your Director. There's an article to help with that: https://support.zendesk.com/hc/en-us/articles/203662136-Notifying-external-targets 

    You'll also want to tag the CEO's user profile so that you can easily identify their tickets. 

    Once you have both of those pieces in place, then you can create a trigger that looks for a ticket created with the unique tag for your CEO and have it send a notification to the email extension for your Director.

    Hope that helps!

    1
  • John Scrivener

    I was able to create a trigger with your help.

    Thank you very much for this.

    0
  • Chris Bulin
    Community Moderator

    You're welcome!

    0

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