I see that Explore has the ability to have a Dashboard schedule an Excel sheet or .csv report, which is a useful feature I'd like to use for reporting how many tickets are in different Views and in an agent's queue (for tickets already assigned to them).
Basically, I would want this to send me a report at a scheduled time (the beginning of the agent's shift) of what is in their personal/assigned queue (My Opens), and other Views for which they are responsible for addressing. I would then set up another scheduled report on the same dashboard to tell me those ticket counts at the end of their shift.
Is there a query recipe for this?
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