SLA policy metric for tickets about to breach

2 Comments

  • Elaine Hilario
    Zendesk Customer Advocate

    Hey Alan,

    It looks like you have already created a ticket with us regarding your concern. Kindly wait for an update from one of our agents on that ticket to discuss your concern further. Thanks!

    0
  • Eric Snyder

    Following along as I would be interested in this too.

    0

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