GDPR - Ticket Redaction on closed tickets

2 Comments

  • Nicole S.
    Zendesk Community Team

    Thanks for posting this, Iain. This request has come up in the past, and I've linked your post to that thread in our tracking system, as the previous thread is no longer live.

    Other users are welcome to up vote Iain's request and add any supporting details for the PM in the comments below.

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  • Ibrahim Aqqad

    this all comes down to the ability of updating closed tickets. i am sure this is a prerequisite to be able to then redact information. here is a link to the ability to update closed tickets feature request so people can upvote 

    https://support.zendesk.com/hc/en-us/community/posts/360034870553-Feature-Request-Ability-to-edit-closed-tickets

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