Link to Guide Article like regular agent view has


  • Nicole S.
    Zendesk Community Team

    Thanks for taking the time to share this feedback, Lorin. If there are any additional details you can share about the business impact of this, that would be helpful. 

    If other users have a similar need, please up vote Lorin's post and add your own detailed use case in the comments below. For more information on what is helpful to share to help our product teams understand your issue, please see this post on how to write an effective feedback post. 


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