Agents Losing Rights and Permissions


  • Jay Clementson


    If you were an admin before and you could use talk, and after the update happened, you lost the ability to use talk, then you need to change the agent to Team Lead. 

    That happened to me a little bit ago. Zendesk mentioned the update was a few months ago, but it didn't affect me until recently. 

    I hope that helps. 


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