How to post picture in ticket



  • Graeme Carmichael
    Community Moderator

    See this article for options.

    Ensure you go to Admin>Settings>Tickets>Attachments and have the option for 'Enable Secure Downloads' unchecked. Details are here.

  • Jimmy Ou


    I have tried using 'Rich Text Editor' and unchecked the 'Enable Secure Downloads' and it still does not show any button that could let me insert images.



  • JJ
    Zendesk Customer Advocate

    Hello Jimmy Ou,

    Please note that Zendesk indeed does not have an "upload image" button.

    We would just copy-paste the image either from a website (not recommended) or from your own drive (recommended).

    Like this:

    The reason why it is not recommended to copy-paste the image from other site is that they are kept as link references and not actual attachments, so they will get lost after a couple of days.

    For more info on that:

    Why are the images in my tickets broken

    Hope this answers the question.


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