Start chat with one visitor


  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Ruthy B,

    The Visitors List only has information about ongoing conversations. Visitor-level browsing information is not available. Instead, refer to Visitor path in the agent workspace. More information can be found here: Limitations in the Zendesk Agent Workspace. Alternatively, if you would like to trigger a proactive chat with customers, you can create a proactive trigger.

    All the best



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