Show tickets not updated for the last month - Explorer

Answered

2 Comments

  • Chandra Robrock
    Community Moderator

    Marga Obrador A Taking a look at my own Zendesk instance, I think this recipe might work for you.

    Dataset: Ticket Updates
    Metric: I created a Standard Calculated Metric called Count(Tickets) to mimic the Tickets metric in the Tickets dataset. The formula for this metric is simply [Ticket ID] 

    Filters:
    Ticket Status is Open
    Ticket Updated - Date - I selected the Advanced Options to adjust this date filter as follows:

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  • Marga Obrador A

    Hi Chandra Robrock

    Many thanks for your help on this! it works perfectly :) 

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