Conditional Ticket Fields

7 Comments

  • Jonathan March
    Community Moderator

    Hello Daniel Parisi

    From the English translation of that article

    To add conditions to a ticket form

    In the sidebar, click theAdmin icon ( ), and then click Manage > Ticket Forms.
    Hover over the ticket form to which you want to add conditions,and then click Conditionson the options menu ( ) on the right.

    Please note that the 3-dot menu referred to is on the page that lists all the ticket forms, i.e. it shows BEFORE you open a particular ticket form. From your screen shot, it appears that you are looking for it on the page AFTER you open a particular ticket form.

     

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  • Daniel Parisi

    Thanks for replying, the thing is that I do not see the ticket forms as a list, but only the ticket fields as a list, right when i click into ticket forms. See screenshot please.

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  • Jonathan March
    Community Moderator

    Thanks for that explanation. I have just translated the sentence and I see "if you would like to add more ticket forms, upgrade your account" implying that you do not actually have the necessary access.

    Zendesk community staff can create a support ticket for you to resolve this problem.

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  • Daniel Parisi

    Thanks, I saw that. But the top of the article says that this is feasible with the Zendesk Suite Professional plan, which we have. Is this maybe outdated from zendesk's side?

    I think the problem is more that we do only have 1 ticket form and therefore we get directly into this one ticket and see all the fields. So there's no chance we see the above layer with a list of all ticket forms. 

    Please create a ticket for us with zendesk support. this is quite urgent from our side.

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  • Nicole Saunders
    Zendesk Community Team

    Hi Daniel, 

    I'll get that ticket created for you. Look for an email notification from us shortly!

     

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  • Daniel Parisi

    Thanks, where can i find the ticket? It has already been 2 days nearly now. I just need to know whether this is a Zendesk problem or if we actually need to upgrade to another license, no big thing really. :) Let's get this done

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  • Brett Bowser
    Zendesk Community Team

    Hey Daniel,

    Sorry to hear you haven't received a response to your open ticket yet! It looks like your ticket is assigned to the appropriate team so they will follow-up with you as soon as possible. You should also be able to chat in with one of our agents using these instructions to get a more immediate response as well: Contacting Zendesk Customer Support.

    Thanks for bringing this to our attention and let me know if there's anything else I can assist with.

    Cheers!

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