Whatsapp messages not delivered


  • Dave Dyson
    Zendesk Community Team

    Hi Manuel –

    The most common reason for messages not to be delivered by Whatsapp is that it's been more than 24 hours since the Whatsapp user sent their message. For more information, see Working with WhatsApp tickets and the 24-hour rule

    If you know that this time limit had not passed, then I'd suggest chatting with our support team so they can help you troubleshoot the issue (Option 1 here): Contacting Zendesk Customer Support


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