Side Conversation Email SLAs and Child Ticket/Email tag inheritance from Parent Ticket


  • Nicole Saunders
    Zendesk Community Team

    Thanks for typing out this detailed feedback and following the format from the guidelines, Krista! I'm sure this took you a little while to put together and we appreciate that.

    If other users have needs similar to what Krista has outlined above, please up vote her original post and share any additional details in the comments below.

  • Serge Bertaina Dubois


    Very interested in this kind of inheritance feature.
    This as a checkbox option.
    And not only for Tags, but also for other information:
    - Requester
    - Form
    - Type
    - Priority
    -Customs fields ....

    Thank you !



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