Conditional Ticket Fields - can't setup


  • Sydney Neubauer

    Hey Mona! I believe you have to be on "Ticket Forms" to set conditional fields. You will want to make sure the fields are added to the form you are editing.

  • Mona Sohal

    Hi Sydney!

    Thanks for your quick response - when I go to the Ticket Forms section I don't see the 3 dots to set the conditional fields, please see screenshot below:

  • Lou

    You don't see this?

  • Chandra Robrock
    Community Moderator

    Mona Sohal I have a feeling you might not be able to implement conditional fields based on the "To add more ticket forms, upgrade your account" message displayed in your screenshot.

    If you're on a Zendesk Suite Professional plan which was rolled out earlier this year, you should have access to create multiple ticket forms as well as implement conditional fields.

    However, if you are on a legacy Zendesk Professional plan, these two features wouldn't be included on that plan unless you had purchased the Productivity Pack add-on.


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