Changing what triggers fire on tickets created by Chat Channel

1 Comments

  • Darenne Carbajosa

    Hi Chad,

    The closest way to achieve what you want to happen is to create a trigger to add a tag to the ticket if the ticket is created via chat channel then you can use that condition on your existing triggers to not send a notification via email.

    For example, we have the default trigger "Notify requester and CCs of received request". You can add the condition Tags> Contains none of the following> Enter tag to detect a trigger with such a tag that will not send a notification to the user. On the other hand, if you want to create a trigger to sends a notification to those, then use Contains and at least one of the following.

    Best Regards,

    Darenne Carbajosa
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