• Nicole S.

  • January 06, 2021 16:04

  Zendesk Community Team

  HI Nick, are you referring to a Guide/Help Center or a different website?

• Cheung Nick

  • January 07, 2021 02:46

  Hi Nicole,I'm referring to a Guide/Help Center.

• Ben Van Iten

  • January 14, 2021 20:06

  Zendesk Community Team

  Hi Nick,

  I'm sorry for the delay.

  1. Is this issue still occurring?
  2. Could you tell me the error your customers are receiving?

  Thanks!

• Cheung Nick

  • January 16, 2021 02:59

  Hi Ben,

  Thanks for your replying.

  The issue is still occurring,but it doesn't influence every customer.

  Our customers did'nt receive any notice about error,just no response.

  Look forward to your reply.

• Ben Van Iten

  • January 19, 2021 13:44

  Zendesk Community Team

  Hi Nick,

  Thanks for the additional detail. Have any of the users in question found success when they try any (or a combination) of the following:

  -Clearing their cache/cookies
  -Testing with a different browser
  -Using a private browsing or incognito window

  Also, is your Help Center host-mapped?

  Thanks!

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