We are using Zendesk for quite a few years now. Recently we found out that our users can't create new tickets or see the knowledge center on Android while everything works fine on iOS.
To debug we created a sandbox environment and a test project. On the test project, everything seems fine, even after adding the same Gradle settings and dependencies.
After that we commented out any Zendesk usage other then what is in the minimal example, added the proguard-rules, and reached the next state:
- We can log in with a user, the login is registered on the Zendesk admin page.
- Can create a new ticket by invoking HelpCenterActivity.builder().show(this); Type and hit send
- But calling RequestListActivity.builder().show(this); doe not do anything. Sometimes the loading status appears for a bit but most of the time nothing changes on the screen. Logging is enabled but no error is shown in Logcat. Added Verbose logs below.
Before the issue has been detected we updated Gradle from 3.6.1 to 4.1.0 when updating to FirebaseCrashlytics from Crashlytics. Going back before those commits do not help either, the Zendesk features are unavailable.
Could you help out with how should one proceed with the debugging?
Sometimes I can see the loading status almost reaching the end of the line before disappearing (it might be just bc the wifi network is unavailable).
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