Audit Logs

37 Comments

  • Dan Ross
    Community Moderator

    Nope, never knew that existed, and I was recently in this part of the UI a few weeks ago. I was using the Admin Settings-> Account->Audit Logs in Support. Do these logs include audits for any product we own, or just Support?

    I didn't see this in any release notes, was there any announcement on this made anywhere?


    Overall, this looks pretty good!  I'll check this out a bit, it's definitely headed in the right direction.

     

    Thanks for the reply Caroline!

    1
  • Caroline Kello
    Zendesk Product Manager

    It was released yesterday, so no wonder you didn't see it 😄 It's the same logs for now, but a starting point to allow us to scale and add in more features with the end goal of removing the Support location. 

     

    1
  • Stephen Belleau

    Caroline Kello This is great! Looking forward to the next release - definitely headed in the right direction.

    One thing I'd love to see changed is that all of the user sign-in logs shouldn't be part of the account audit logs. It would be amazing if that was moved to a spot on the individual user's profile page. 

    1
  • Caroline Kello
    Zendesk Product Manager

    Hey Stephen, end-user sign ins isn't captured at the moment, it's only agent activity. Are you seeing something different on your account at the moment? Or just feedback for future consideration? 

    0
  • Stephen Belleau

    Caroline Kello Right, sorry for being unclear. I did mean agent sign-in logs - it would be great if that was on the agent profile page, instead of cluttering up account audit logs. Feedback for future consideration.

    0
  • Caroline Kello
    Zendesk Product Manager

    Thanks for the clarification and feedback, much appreciated! 

    0
  • Hillary Latham
    Community Moderator

    Caroline Kello I agree that the audit log is not useful now that successful logins are listed.  Date range isn't a helpful filter for me - most of the time I'm looking to see who changed a particular record so I can talk to them about it - I have no idea the date the change was made.  Now there are pages of successful log in lines so I can't even reasonably do a browser search on a few pages to find what I'm looking for.

    A search on the key words in the items changed field would be very helpful.  Or a search on the user role (including custom roles) could also be helpful - I'm mostly looking for activity that only an admin or someone with extra security could do.  So that activity would narrow down my search.

    1

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