Searching for all tickets on which I've commented

10 Comments

  • Fernando Duarte
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    Simply search for

    commenter:"Chris"

    You can search by a user's ID, a partial name, full name, and using an email address.

    https://support.zendesk.com/hc/en-us/articles/203663226-Zendesk-search-reference

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  • Chris Knowlton
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    For the search, that's perfect - thank you! Is there a way to set up a view based on commenter?

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  • Colin Piper
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    Chris, the only way i have found to do this properly is to add a tag to a ticket when i have commented on it. You can create a trigger for this.

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  • Chris Knowlton
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    Thanks Colin. I considered this for future tickets, but was concerned that I might forget to tag the ticket, or that another agent might change the tags. 

    I don't understand why the search criteria for creating a View seem to be limited. I very much wish that there was a button provided with every set of search results labeled "Convert this Search to a View." 

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  • Jessie Schutz
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    Hey Chris!

    There's actually a post in our Product Feedback Forum on this very topic. I would definitely recommend that you hop over there and add your vote and use case to the post so. This helps our Product Managers get a feel for what functionality our customers are looking for!

    You can find the post here:  Search-based Views/Saved Searches.

    Hope that helps!

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  • Chris Knowlton
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    Thanks Jessie! I'd commented on an article and another thread on this, and now I've voted and commented on the product feedback post you pointed to.

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  • Monika Jurczyk
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    I am unable to view 'Search-based Views/Saved Searches' and vote for this feature.

     

     

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  • Nicole - Community Manager
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    Hey Monika - It looks like the post had been auto-archived as it hadn't been active in a long time. I went in and un-archived it, so you should be able to see it now. 

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  • Monika Jurczyk
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    @Nicole Relyea,  Thank you so much.

     

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  • Nicole - Community Manager
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    You're welcome!

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