New Ticket Desktop Notification

66 Comments

  • Au Finh Saechao
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    Jan Stoltzenberg totally understand. Just wanted to give you a +1 for the workaround idea using sounds. We’ll look into open sourcing the sound functionality, though, if that helps with your compliance requirements. You’d be able to see the source code, tailor it to your requirements, and upload it as your own app. 

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  • Sarah Cotten
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    Nicole - Community Manager This is really a necessity for teams where their sole focus isn't only answering tickets. This shouldn't be a hard task to fulfill. 

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  • Saad Benryane
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    I believe this feature should be the highest priority in the Roadmap.

    We have over 30 agents using Zendesk complaining only about that feature, added to all the testimonials within this thread, it goes without saying that a tool for support ticketing should notify agents when a new or updated ticket needs attention.

    Browser notifications are a standard on all modern browsers now and should be easy to develop.

    As the product owner for my team, setting up Zendesk Notification Apps available in the Marketplace has proven to be unsuccessful.

    Many of the Apps do not work consistently, I believe that if Zendesk makes this feature native, it will prevent many workarounds proposed here, which are also not as ideal as the native solution.

    Thank you for listening/reading!

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  • Jared
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    What is the record for time passed on such a popular request? Seems baffling that this SIMPLE feature that is almost universally standard in UIs has still not been added.

     

    That said, I am going to throw in my +1, Nicole... Glad you are still with us.

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  • Freddy Cintron
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    I looked at some of the recommended Chrome extensions but what I found is that they are too intrusive with the permissions. A lot of companies work with data sensitive requests and I believe that most of us ZenDesk users want a way to use a Chrome notification that so many websites offer.

    A feature that allows us to specify which category of tickets to notify us (New tickets for instance) would be great. I'd like to be able to work on other projects a couple of feet away from my workstation and receive an audible notification for any new tickets that come in. It saddens me that so many websites have this feature, but ZenDesk doesn't. The community definitely wants this feature as you can tell from all the comments :)

    Please let us know if this is something that the ZenDesk team is working on, or if it's a feature that will never come to fruition. A lot of users seems to be waiting anxiously and any feedback regarding this would greatly be appreciated.

    Thank you.

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  • Danny H
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    Zendesk Android app notifications work great but I'm already checking about 15 different things in my workflow. Would like this added.

    This website that I'm looking at, zendesk support, has notifications. That's nice. Wish I had that in my Zendesk.

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