iOS SDK: is there any way to notify user about new comment in ticket?

Answered

5 Comments

  • Official comment
    Paul Lawless
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    Since Version 1.2. We have support for Push Notifications. The Zendesk Mobile SDK can be set up to notify the end user when an agent posts a public comment on their request.

    See this page for details.

    https://developer.zendesk.com/embeddables/docs/ios/push_notifications

     

  • Suzana Bueno
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    Was just going to ask this! We have implemented the iOS SDK and would love to know how this can be done.

    0
  • Andrey
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    The only way I know is to force user to set his email before creating a ticket. So that any response will be sent to users email.

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  • Andrey
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    But I'd prefer to get Push Notifications. Looks like it is not supported in SDK.

    0
  • Dmitry
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    I would like to know that too. It could be a callback or so.

    0

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