I just connected my Facebook page with my zendesk account.
Unfortunately, as of now, we only see tickets created for wall posts and inboxes. Is it possible that any comments made on the Facebook page (under a post from the page itself or from a user) is turned into a new ticket?
We need to monitor our page very closely and need to follow-up on every comment made by the community. It should also include the comments made on the ads of the page.
any idea how to do that ?
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