We're still in the process of testing Zendesk, trying to find some way to get it to work within our processes. Currently, the inability to edit ticket comments is keeping us from rolling this out. Every test issue we run through looks horrible because of all the extra information Zendesk grabs (extraneous e-mail signature block information, customer logo image attachments, etc.) and they can't be cleaned out. Many of our customers include paragraphs of security disclaimer information in their e-mail signatures which we don't need in every ticket. Can you offer suggestions?
How do you keep tickets "clean?"