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XML Export doesn't include attachments - How can I get a backup/extract of my attachments?

Hi, I'm now on a Plus+ plan, partly to get full backups of forums & tickets, however it seems that the backups don't include attachments.

Is there a way to get an export or backup of attachments?

thanks,

Rory

8 comments

  • 0

    In each ticket XML is the attachment section which gives you the link to the file. Create a script to look for

    <attachments type="array">
    <attachment>
    <content-type>text/x-log</content-type>
    <created-at type="datetime">2010-09-22T06:56:03-07:00</created-at>
    <filename>atlassian-jira.log</filename>
    <id type="integer">9651681</id>
    <is-public type="boolean">true</is-public>
    <size type="integer">381952</size>
    <token>ufsoswr1pfpy8fm</token>
    <url>
    http://www.something.net/attachments/token/ufsoswr1pfpy8fm/?name=atlassian-jira.log
    </url>
    </attachment>
    </attachments>

    the tag URL and then use a curl or wget to download it to your server.

    Cheers
    SKip

  • 0

    That's the answer - program something with the api?

    Are you all working on something to do it? Or could you refer us to a consulting agency that could perform the service?

  • 0
    Avatar
    mark axelson

    Can you make this easier than having to mess with the API?

  • 0

    I second the suggestion for a feature to backup images with the text of forum posts.  Zendesk has begun to hold a serious amount of critical internal information, and the images are as much a part of that as the text.  This is an important feature.

  • 0

    +1 for sure!!

  • 0

    That this is only available with the API is not acceptable. We invest a lot of time uploading information to the forums - we have to have a way of backing it up. Huge +1. 

  • 0

    Agreed.  +2

  • 0

    Hi Guys,

    Are people still looking for this? I notice Mario mentioned he was happy to get a consulting firm in. I'm sure we can help here. I guess I would need to understand what people would need though.

    Do you need to back these up locally, or over FTP (of your choice/we can provide options)? Any other criteria?

    Thanks.

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