Gmail forwarding verify email not appearing in Zendesk

Hi everyone,

I'm trying to set up email forwarding from our gmail account to Zendesk, however gmail requires that you first send a verification email to the forwarding address (e.g. support@ourcompany.zendesk.com).

The problem we're having is that the verification emails sent from gmail are not appearing in Zendesk.

If I manually send an email from my gmail account to Zendesk it works fine, so I'm not sure if the problem is with Zendesk or Gmail.

Has anyone else had this problem?



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