Multilanguage helpdesk: Feedback on using zendesk in several languages?


Our site is in several languages and we provide customer support in 5 languages.

  • I'd like to have several instances of our FAQs, one for each language, that would be displayed depending on user language profile.

  • And I'd like triggers which assign tickets to the right customer support agent depending on the language selected by the requester. Of course autoreply emails would also need to be sent in the right language.

I'm investigating about how to setup zendesk as described, but I don't find clear documentation about how to configure zendesk as multilanguage helpdesk tool. I rather find tips and tricks answering specifics needs, thus i wonder if zendesk really matches our needs.

Do you guys have feedback about using zendesk in a multilingual environment?



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