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Is the Image Upload feature not available for regular users?

It looks like only my agents have access to the feature that allows to upload an image into a forum post...I have this possibility as an agent but the html/wisiwig editor does not appear whe I log as an agent.

Is it a feature based on the type of user or is there a way I can activate it for everyone. - Cause that's what I'd like to do.

10 comments

  • 0

    I don't quite understand why it would be different. My users will definitely want to post screen shots or use a math editor when creating online content.

  • 0

    Seriously, this is a major gap!!!!  Adding an image is such a basic need to make the community able to communicate well!

  • 0

    Seconded.  We're actually finding many features missing from these forms, including the ability to add an image or a simple URL (currently you can't link text unless you're an agent; end-users can only put the URL itself, eg. http://google.com).

  • 0

    Oh, another -- editing your own comment.  I also wanted to add that the text box is too small for longer entries, but then I remembered -- oh yeah, we can't edit our own comments either!

  • 0

    Hi All, 

    Thanks for all of the feedback. Unfortunately, you are all correct that allowing end users to have the same tools as agents  is not currently an option in the existing system. Currently, this is more of a feature request because it would require making some modifications to the current forum post editor. After checking with out product team I was able to confirm that we are exploring other forum commenting options to hopefully address this but currently there is not a solid ETA on when this may occur. 

  • 0

    Is there any update on this topic? Our customers would like to be able to upload pictures and screenshots in community posts but as for now we cannot even do it as an agent.

  • 0

    +1 on allowing customers and agents to upload images to community posts!  I see it's on the roadmap here https://support.zendesk.com/entries/23827902#topic_o1l_1jr_qk but I'd like to know if there is any ETA on this.

  • 0

    Hi all! Sorry about the delayed response here!

    We're currently in the process of making some improvements to the forum post formatting tool, and we're working on how we can offer this particular feature as part of that. We're not able to give an ETA on it at this point, but rest assured that it's on our radar and we'll let you know once we have more concrete information available!

  • 0

    Anything new on this topic? Works fine here in Zendesk so why don't the customers get this?

  • 0

    Hey guys!

    We have some great new Community features available in our Community V2 beta, including the ability for end-users to upload images to posts and comments.

    You can find information about what features are available here: What's new in Community v2, and you can find out how to become part of the beta here: I want to be part of the beta!

    Please let me know if you have any other questions!

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