0

Show Content of Own Logfiles in zendesk

Hi,

Our helpdesk usually needs the Information from our application logfiles to solve a Ticket request. Is ist possible somehow to show this information directly in zendesk. It is currently stored in a MySQL dB.

Any ideas? I know this cannot be Out of the box...

Thanks

Arnie

1 comment

  • 0

    HI Arnie - this would need to be created with a custom application. You could reach into your database to pull out the information you need and then configure a way to place this into a ticket. If you don't have the tools to do this we have a Professional Services team that might be able to help. Your Account Manager can connect you with them. If you have interest please reach out to support@zendesk.com. Thanks!

Please sign in to leave a comment.