Delete multiple articles



  • Michael Goh

    Hi Ryan,

    Thanks for your response. I'm looking at automating the manipulation of knowledge base elements, including articles. At times this calls for the removal of large swathes of unwanted articles, which I can automatically archive, but not delete. Once the UI is available it wouldn't be too much of an issue, but it would be nice if I could mass delete using the API with a single click (like clearing your recycle bin), instead of navigating through the Help Centre to do so.



  • Larry Deckel

    Let me echo the importance of being able to bulk delete articles.  We have an announcements forum and this week I had to 'clean out' over 200 old announcements (to make searching more sensible).  I had to do these one at a time — incredibly laborious.   

    Ideally, one should be able to select multiple articles to delete via a searched list that sorts articles by votes, newest or oldest, or other parameters available in article search.   that way one could opt, for example, to delete all the old community posts from the previous year easily.  Right now - its painstakingly slow.

    +1 from me!

  • Ryan McGrew
    Zendesk Product Manager

    Hey @Larry,

    I'd recommending for the Bulk Article Actions EAP as we're working on this functionality right now. We plan to release the ability to bulk delete articles this week.



Post is closed for comments.

Powered by Zendesk