How can you set the "from" address for outbound emails?

Answered

33 Comments

  • Ryan Hsiung

    Hey Greg Choisser,

    I did end up getting this to work actually. I would look at the order of your triggers. That could be something impacting this if you have the ticket received trigger above the change reply-to trigger. 

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  • Greg Choisser

    Hi Ryan, 


    Thanks for the suggestion, I have the email change trigger above my received trigger. I saw that response in a previous suggestion and verified that first and foremost. 

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  • Ryan Hsiung

    Greg Choisser

    At the end of your first screenshot, you've cut off the action part after the Notify Target. Do you have an action there that adds the tag that your notify requester trigger is looking for? IE Add Tags - update_email? 

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