I have added a range of 'insight' metrics (it doesnt give an example of what a metric will return - making the process far too drawn out)
Anyway - I finally have metrics a,b and c... all of which count tickets by the number of certain tags present.
Then I have another metric that ADDs metric a,b, and c (using SELECT a + b + c), this fails to show a result.
Creating custom metrics is so frustrating - but I guess I'll learn.
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