Every comment/update/request should be editable by an agent.
Need the ability to edit existing comments in the ticket thread
often typo's or other simple mistakes are made that need to be corrected
this is espcially relevant if a public comment is posted by mistake that has information that is not appropriate for the end user to see
Im sure we all run into this as good as our Agents are
Tiago Soromenho had a similar request embeded in his thread but just for the initial request
every comment/update/request should be editable by an agent
All in all pretty happy with the interface so far!!
Zendesk Update, March 2015
Though an exact solution for this feature request is unavailable, we want to let you know what options are available to modify tickets: